One of the more enjoyable parts of running Harbor Freight Tools is following all the chatter about the store and products– especially online on the blogs, YouTube, the forums and in the product page reviews. I love seeing customers advise each other in operating, maintaining and even modifying our tools and equipment to suit their needs, and how they monitor and alert one another to our sales and coupons. Social media is wonderful because it makes our jobs so much easier: to get the word out… to educate and inform… to show off their latest projects! Sites like The Garage Journal, Lumberjocks and WeldingWeb routinely have threads on Harbor Freight items, and while it may not all be delirious praise, there are so many experienced, hardcore fans, I know we’re fulfilling a need. That’s gratifying. I’ll add some of their posts from time to time, sort of the “greatest hits,” so you see what I mean.
To be in even closer touch with our customers’ thoughts and wants, we’re expanding our social presence online. You can find Harbor Freight Tools on Facebook, Twitter, LinkedIn, Pinterest, and we have our own YouTube page full of how-to videos. If you’re on our email list (sign up is at the bottom of the store’s home page), you’ll also be seeing surveys where we ask what you’d like to see us do– or do more of. I hope we hear from you!